Terms of Service
Basics
Our traditional bags are custom-made or custom-made by order. Our dirndl bags are often only produced in limited quantities. Your advantage: You get individual goods. As a result, it can also happen from time to time that individual products are quickly sold out.
General
The following conditions apply to all contracts, deliveries and other services. Differing rules of the contractor, we hereby expressly oppose. All ancillary agreements require our written confirmation.
Offer
The selection of the items represents an invitation to the customer to make an offer to purchase the items specified in the Dirndlblüte shop to Dirndlblüte, Stefani Spangenberg. The colors of the product images vary from screen to screen and are therefore more of an example. In order to be certain about your color selection, please order the corresponding leather samples in advance.
An order
You can order from us via the homepage www.dirndlbluete.de. Or call the studio directly on +49 160 99173172. Please note your telephone number on the order form so that we can call you back if we have any questions.
Terms of payment
All prices quoted are in euros. Unless otherwise stated, they apply per piece and include the statutory value-added tax. Postage and packaging costs are added according to the payment terms. The prices from the current online offer always apply.
Payment is made by:
* Paypal (also by Visa, Eurocard)
* Prepayment (please pay only after receiving the order confirmation by email)
Transfer to:
Stefani Spangenberg
Dirndlblüte
IBAN: 46 5004 0000 0326 6830 02
BIC: COBADEFFXXX
Payment by invoice is not possible.
Contract
The sales contracts come about through the acceptance of the order. The acceptance takes place in writing through an order confirmation by e-mail or through the execution of the delivery.
Delivery
Our deliveries are made exclusively on the basis of our General Terms and Conditions (GTC). These are recognized with the order. We usually deliver goods that are in stock within Germany within 2 working days via Deutsche Post / DSL. If, exceptionally, an item is not available or not available as quickly, we will inform you of the delivery date or the non-delivery by e-mail as soon as possible.
Exchange/ cancellation right of return
The goods can be exchanged within 14 days of receipt of the goods. Custom-made products and commissioned goods are excluded.
The right of cancellation and return applies to shipping within the Federal Republic of Germany.
You are no longer bound to your order if you cancel within a period of 14 days after receipt of the goods. The revocation does not have to contain a reason and must be made in writing, informally by e-mail or letter or by returning the item. To meet the deadline, it is sufficient to send it in time to:
Dirndlblüte
Stefani Spangenberg
Kleebergstrasse 10
60322 Frankfurt am Main
In the event of cancellation or a return of the product, we will refund payments already made for goods after receipt of the goods.
The processing time for credit refunds is approximately 20 business days.
The buyer bears the return costs.
When returning damaged or used goods, Dirndlblüte, Stefani Spangenberg is entitled to assert claims for damages.
Liability
Dirndlblüte assumes no liability for any damage caused by the use of the purchased products, especially improper use. Claims for damages are excluded unless the damage was caused intentionally or through gross negligence on the part of Dirndlblüte, Stefani Spangenberg.
Warranty
The warranty period is 12 months from delivery. In the case of complaints, the date of purchase must be proven with an invoice. The claimed item must be sent to the following address together with a copy of the invoice:
Dirndlblüte Studio
Stefani Spangenberg
Kleebergstrasse 10
60322 Frankfurt am Main
The warranty does not cover normal wear and tear. The warranty expires if the customer changes the delivered goods.
Care
Please refer to the leather care instructions found on our website/product page and included with our handbag deliveries. We do not accept any damage caused by incorrect care/cleaning.
retention of title
The goods remain the property of Dirndlbüte, Stefani Spangenberg until full payment has been made.
Privacy
Your bank and credit card details remain on the secure servers of the payment network PayPal. The data is not sent by email, nor can we see it directly.
Various
Frankfurt am Main is agreed as the place of performance for all mutual services owed under the contract, including any warranty claims.
If individual provisions of the delivery contract or these General Terms and Conditions are ineffective, the remaining provisions shall remain effective.